How To Change Shipping Method On Ebay After Purchase

eBay Changes How to Deal with Deadbeat Buyers

eBay is renaming its Unpaid Item Assistant to "Preferences for items awaiting payment." Previously bachelor just to high-book sellers, the tool for managing deadbeat buyers is now open to all commencement in early April – in fact, information technology appears to exist required.

"If yous attempt to file an unpaid item case in the Resolution Center subsequently this update takes issue, you'll automatically be redirected to Seller Hub to cancel the transaction directly using the "Buyer hasn't paid" reason," eBay noted.

Here's how eBay explains the new procedure of dealing with deadbeats:

"Starting in early April 2021, nosotros'll brainstorm introducing a new cancel part for unpaid items. Yous'll no longer take to file unpaid item claims or send payment reminders. Instead, nosotros'll proactively remind buyers if they take a payment due, and y'all'll be able to manually or automatically cancel an order if the buyer hasn't paid afterwards 5 calendar days."

The new process for treatment Unpaid Items (UPIs) is quicker, according to the proclamation of the change included as part of the Bound Seller Update ("A quicker, more streamlined way to handle unpaid items").

When asked in the discussion boards how it was quicker, a moderator explained:

"Today, Sellers can open up a UPI case on Day 2 and we give buyers 4 days to pay. If there is no payment, sellers tin can close that instance starting on Twenty-four hours half-dozen. The new cancel flow will allow sellers to cancel the order on Day 5, 1 day quicker than today."

"I don't really care nearly quicker," one seller replied, "I just wish eBay would close the loophole allowing buyers to file INR (Item Not Received) when they don't pay."

"Agreed," responded another, "and also credit the FVF automatically, please!!!"

That'south a reference to the fact that eBay requires sellers to request a credit for the fees it charged them instead of automatically refunding committee fees when a buyer hasn't paid.

It'southward not clear if that's still the case – in the FAQs, eBay states:

"Will my fees get credited if I cancel the guild considering the buyer hasn't paid?

"Applicable fees may be credited, in accord with our fee credit policy, if yous cancel the order because the buyer hasn't paid."

Merely the fee credit policy, which states sellers may qualify for a fee credit, hasn't been updated, since it states: "If the buyer however hasn't paid, you can close an unpaid item case after 4 days to receive a last value fee credit." (Remember, sellers won't be able to open Unpaid Particular cases subsequently the change rolls out next calendar month.)

Notation that those enrolled in Managed Payments volition not receive a fee credit for the fixed-cost portion of the selling fees, meaning every eBay user who buys something and doesn't pay costs a seller 30 cents in add-on to time and bedevilment.*

* Update 3/9/2021: Thanks to the comment beneath, we realize that must not be the case – if the buyer hasn't paid, there is no transaction fee, thus not-paying buyers don't cost the buyer thirty cents.

The annunciation includes the post-obit FAQ:

"Can I handle unpaid items manually?

"If you would like to handle unpaid items manually, you can exercise so by changing your "Preferences for items pending payment" at any time. You lot can also manage unpaid items at the buyer level through "cake buyer" preferences."

The FAQs also address an important question raised by sellers about the change: "Can I cake buyers with previous unpaid item cancellations?"

According to the FAQ, "Each counterfoil with a "Buyer hasn't paid" reason will be recorded against that heir-apparent. You can stop purchases from buyers with more than two unpaid item cancellations using your "Buyer management" preferences. Buyers with excessive cancellations for "Buyer hasn't paid" reason may be suspended for abusive ownership practices."

You can find the "New cancel office for unpaid items" folio that was announced as office of the eBay Spring Seller Update here.

Be certain to leave a comment letting us know what you think. Volition the new UPI tool save you time and bedevilment?

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authorization on marketplace selling and is author of "Plow eBay Data Into Dollars" (McGraw-Hill 2006). Her weblog was featured in the volume, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - nowadays). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.